Frequently Asked Questions

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How does the subscription work?

Delivery takes place weekly on the delivery day of your choice (Tuesday or Wednesday). You can re-arrange your meals and additional products weekly. You can also pause or cancel your subscription weekly and change your weekly delivery day. All adjustments to your weekly delivery can be made up until Friday at 7 p.m. the previous week.

How are the dishes delivered?

You can choose Tuesday or Wednesday as the delivery day for your delivery. Our dishes are delivered throughout Switzerland on the delivery day you choose. Our dishes are delivered chilled (not frozen). To ensure reliable delivery, we charge a delivery fee of 5 CHF.

Do I have to be at home for delivery?

No, you do not have to be at home during delivery. If you are not there at the time of delivery, the package will be left at your front door. Thanks to our cooling solution, the package can be left at your front door for up to 12 hours without the dishes losing their ideal temperature.

How long do the dishes last?

Our meals are prepared without any preservatives and are not frozen. The shelf life of the meals when stored in the refrigerator can be guaranteed for 7 days from the date of receipt. For optimal enjoyment, we recommend consuming the meals within 5 days of the date of receipt. If you are unable to consume your meals within the given time frame, you can extend the shelf life by storing the meals in the freezer.

How do I reheat my dishes?

Our meals are delivered ready to eat. You can heat the meals in the microwave, oven or frying pan. Since our sustainable cardboard packaging is not suitable for the oven, the meals should only be heated in the oven using ovenproof dishes. You will find instructions for heating on the packaging of our meals.

How does the payment work?

We accept credit cards and PayPal. Payment is made directly when ordering. With our subscription option, payment for weekly deliveries takes place every Friday. You can pause or cancel your subscription and the associated payment every week.

How can I pause or cancel my subscription?

You can pause or cancel your subscription at any time via our website. Pausing or cancelling your subscription will take effect until Friday at 7pm for the following week's delivery.